Preguntas frecuentes
Contenido desplegable
¿Cuales son nuestros costos de envío?
Los gastos de envío ya están incluidos en el 90% de nuestras piezas. Este precio será el precio final del envío al cliente. Los gastos de envío se aplicarán a las piezas que requieran flete. El precio de envío de las piezas que requieran flete se añadirá al finalizar la compra.
¿Cuales son nuestros tiempos de envío?
Tiempo de tránsito a nivel nacional
En general, los envíos nacionales tardan entre 2 y 7 días en tránsito.
Tiempo de tránsito a nivel internacional
Por lo general, los pedidos enviados a nivel internacional tardan entre 4 y 22 días en llegar. Esto varía considerablemente según el servicio de mensajería seleccionado. Podemos ofrecerle un presupuesto más específico cuando elija el servicio de mensajería en el momento de realizar el pago.
Haga clic para ver nuestra Política de envío
¿Cual es nuestro tiempo de manejo?
Los pedidos generalmente se envían dentro de los 2 días hábiles siguientes al pago del pedido.
Nuestro almacén funciona de lunes a viernes durante el horario comercial habitual, excepto los días festivos nacionales, en cuyo caso el almacén estará cerrado. En estos casos, tomamos medidas para garantizar que los retrasos en los envíos se reduzcan al mínimo.
¿Cuál es el estado de nuestras piezas?
Nuestras piezas son usadas, libres de óxido y en condiciones de calidad A.
¿Cuál es nuestra política de devolución?
Puede consultar nuestra política de devoluciones aquí en el enlace : Política de devoluciones
¿Cuál es nuestra política de reembolso?
Puede consultar nuestra política de reembolso aquí en el enlace: Política de reembolso
¿Nuestra política de privacidad?
Puede consultar nuestra política de privacidad aquí en el enlace Política de Privacidad
Términos y condiciones
Puede consultar nuestros términos y condiciones aquí en el enlace: Términos y Condiciones
Orders:
How do I place an order?
To place an order, simply browse our website and select the part you wish to purchase. Add them to your cart and proceed to checkout. Follow the prompts to enter your shipping and payment information, review your order, and confirm the purchase.
Can I modify or cancel my order after it has been placed?
We strive to process orders quickly; however, if you need to modify or cancel your order, please reach out to our customer support team as soon as possible. While we cannot guarantee changes can be made, we will do our best to assist you.
How can I track the status of my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your package. Alternatively, you can log into your GGA/Shop account and view the order status and tracking information.
What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer support team within 48 hours of receiving the package. We will guide you through the return or exchange process and ensure that you receive the correct item or a refund.
Can I make changes to my shipping address after placing an order?
If you need to make changes to your shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been processed or shipped.
Shipping:
Where does GGA ship to?
We currently offer shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping.
What are the shipping options available?
We provide Free Shipping all over the USA.
How long does it take to receive my order?
The delivery time depends on your location. Generally, orders are delivered within 3-7 working days.
Please wait two weeks before contacting us. You can use your tracking number to monitor the progress of your package.
Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping.
Payment:
What payment methods are accepted?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), debit cards, Apple Pay and Google Pay. Please note that the available payment options may vary depending on your location.
Is my payment information secure?
Yes, we take the security of your payment information seriously. We use industry-standard encryption and security measures to protect your data and ensure a safe and secure shopping experience.
Are there any additional fees or charges?
The price you see during the checkout process is the final amount you will be charged for your order, including taxes and shipping fees. There are no hidden fees or charges.
Can I use multiple payment methods for a single order?
Currently, we only accept one payment method per order. You can choose your preferred payment method during the checkout process.
Can I use gift cards for online purchases?
Yes, you can use gift cards for online purchases. During the checkout process, you will have the option to enter your gift card.
Returns and Exchanges:
What is your return policy?
We have a 14 days return policy. If you are not satisfied with your purchase, you can initiate a return within 14 days of receiving the item. Please refer to our Returns Policy on our website for detailed instructions.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team. They will guide you through the process, provide you with a return authorization, and assist you with any necessary steps.
Who covers the return shipping costs?
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. In such cases, we will provide a prepaid shipping label or reimburse you for the return shipping expenses.
How long does it take to process a return or exchange?
Once we receive your returned item, it may take 2 weeks to process the return and issue a refund or exchange. We will notify you via email once the process is complete.
Product Informations:
Are the parts on GGA OEM?
All of our parts are OEM, used, rust free, and in Grade A condition.
How can I determine the correct part for my car?
To find your correct part, we recommend sending us the VIN of your car while placing an order on our online store.
Can I request additional information or images of a particular product?
Certainly! If you need more information or additional images of a specific product, please contact our customer support team. We will be happy to assist you and provide any necessary details.
Do you offer any warranties on the parts?
Your parts are warranted for 14-30 days(More Info Provided in the Part Description). For any warranty-related inquiries, please contact our customer support team.
Promotions and Discounts:
How can I stay updated on GGA promotions and discounts?
To stay updated on our promotions and discounts, we recommend subscribing to our newsletter and following us on our social media channels. This way, you'll be among the first to know about our latest offers and exclusive deals.
Are there any restrictions or limitations on promotional offers?
Promotional offers may be subject to certain restrictions or limitations. These details will be clearly stated in the terms and conditions of each promotion. Please review the specific terms associated with the offer to ensure eligibility.
Can I use multiple discount codes for a single order?
Generally, our system allows the use of only one discount code per order. If you have multiple discount codes, you may choose the one that provides the best value for your purchase.
Do you offer price adjustments if an item goes on sale after I've purchased it?
Unfortunately, we do not offer price adjustments for items that go on sale after your purchase is complete. The prices at the time of purchase are considered final.
Are there any exclusions on discounted or sale items?
Certain exclusions may apply to discounted or sale items. These exclusions will be specified in the terms and conditions of the sale or discount. Please review the details associated with the offer to understand any applicable exclusions.